Common purchase- / delivery- and warranty conditions
Terms of paymentTerms of payment can vary and the buyer who has been granted credit has time to make the payment according to a separate agreement. If the payment is not made at the agreed time, the seller has the right to charge interest on the overdue payment. Continuous overdue payments can lead to recovery and costs incurred. Delivered goods will remain the seller's property until full payment has been made by the buyer.
Terms of delivery and packingAll deliveries are made ex works Korsnäs if nothing else has been agreed upon. In some cases, costs for packing are added on.
Delivery timesNormally products available in the store are delivered within 7 working days from order. Delivery times for other ordered goods are according to agreement. No part-deliveries are made without a separate agreement on this.
Advance ordersThe seller and buyer can agree that certain goods are delivered at a certain time that is different to the normal delivery time. If this time is longer than 4 weeks, the buyer must every started new month pay 10% of the agreed sum to the account given by the seller when the product is ordered. The seller is then guaranteeing that the agreed price is valid. Even if the seller tries to meet the customer's wishes according to the day of delivery, it is the buyer's responsibility to check that this plan can be followed. The buyer shall then contact the seller at least one week before the expected delivery date. If the buyer would like to move the delivery day forward or backwards, the same conditions should be fulfilled.
DelayIf a delay occurs for the buyer to receive the goods at the agreed delivery date, the goods are deemed to have been delivered - provided it is ready for delivery - and the invoice can be made according to normal terms of payment. However, the seller has the obligation to store the goods if he has space for them. Compensation for this is a reasonable sum agreed upon between the seller and buyer. The seller is not responsible for any potential damage risk on the goods during the time it is stored for the buyer.
Transportation responsibilityThe haulage firm is responsible for the goods until it has reached the buyer's delivery address according to the responsibility definitions of the haulage firm. Potential transport damage or missing goods, if this has been observed, is noted on the consignment note before receiving the goods. The haulage firm and the seller must be informed within 7 days.
ClaimsAll claims concerning delivery must be made within 7 days after the arrival of the goods. Claims in writing must be made to email@example.com with information on the order number or invoice number. Claims must be approved by the seller (in writing).
Return of goodsReturns approved by the seller must be returned to the seller's address and the freight must be paid by the buyer. On condition that the goods are returned unused and in perfect condition, they will be credited to their full value. Before returning goods, a return number for the consignment must be agreed upon with the seller. At our home page you will find a return form (RPP-form), which must be filled in and enclosed with the returned goods. Also mark the goods with the return number. The seller should under no circumstances have to pay for receiving returned goods.
Prices and exportThe prices can be seen in the price list and cover delivery and order rates up to the next price adjustment time. The prices do not include VAT, other possible taxes or fees. Nor are the extra export package prices included, if not especially mentioned, as well as customer fees, insurance, landing fees, documentation or similar costs. In case of force majeure, wrong delivery from subcontractors, change of currency situation etc, that affect the agreed prices and the completion of the delivery, the prices on the delivery day are in force and the seller informs the buyer so that the buyer will have an opportunity to cancel the purchase.
FreightIf freight costs are included in the sales price, they will be applying only to the loading at SpaDealers as well as the transport to the consignee. Unloading or other additional costs, the customer will be charged for those by SpaDealers afterwards if no other agreement is existent.
AssemblyAssembly costs include that the product will be assembled as much as possible in advance. Still, on-site installation of electric,water and similar things cannot be done in advance and therefore are those not included in the assembly costs.
DisputeAny potential disputes between the buyer and seller concerning the delivery, do not free the buyer from his responsibility to pay according to the agreement. Potential disputes should be handled by arbitrators or a court under Finnish law if it is not contrary to any consumer law which the customer is entitled to plead.
Provisio clauseWe reserve the right to change constructions, dimensions and designations concerning the seller's products without previous notice. We make a reservation against potential printer errors.
Instructions for RPP form (Return Product Permission)If you have agreed with a SpaDealers retailer to return a product (warranty, repair, wrong order etc.), you will have received an RPP number from him. Then you fill in the RPP form found under the link below and attach a copy together with the product. Don't forget to mark the packing and the product with the RPP number.
After filling in the form it is very important to always describe in detail what is wrong and how it can be noticed. The better information we get, the faster the matter can be handled. Do not use general information like "broken", or similar.
Retuned products must be well packed. SpaDealers won't refund damage caused by bad/wrong packing. Click here to download the RPP- form.
General warranty for SpaDealers productsThe seller guarantees that goods delivered to the first buyer have 2 years warranty against material and manufacturing faults counted from the delivery date.
Warranty 2 years
-control system and pumps
The warranty covers technical defects due to material and/or manufacturing defects.
-pipe, bubble system, massage system
The warranty covers leakage, material and/or manufacturing defects on hoses, nozzles and control system. - filtration / ozone / UV-cleaning
The warranty covers material and/or manufacturing defects. Changeable filters or ozone cartridges/UV lamps are not included in the warranty.
- underwater lighting including transformer
The warranty does not cover lamps and other light sources that can break under normal use.
- insulated lids made of artificial leather
The warranty includes material and manufacturing faults. Possible colour changes caused by UV-radiation are not included in the warranty
NOTE! Divergent from the text above, the warranty period for products in commercial use is 6 months.
What the warranty does not coverThe warranty does not cover damage that is a result of careless use, secondary damage caused by careless use, incorrect installation carried out by the buyer or someone the buyer hired, product modifications, and weather or electric phenomena beyond our control. Whenever possible, it is the owner's responsibility to take the necessary precautions to prevent damage either from occurring or worsening. The warranty does not include any eventual defects that are typical for wooden products. This includes moisture expansion, colour changes, cracks etc. which the owner can control by carrying out the correct maintenance. Eg crack in a knot causing moisture in the material and lead to damage to the joints and coated surfaces should be corrected without delay in order not to aggravate the damage. Such things are not covered by warranty.
Possible freezing damage that occurs after delivery is not included in the warranty. It is always the user who must prevent freezing damage from occurring. This is in force both before and after installation.
AssemblyThe responsibility lies with the person doing the assembly and it is his responsibility to ensure that the assembly complies with our directive. We can not be responsible for problems resulting from incorrect assembly done by another party.
ChemicalsThe warranty does not include problems caused by misuse of chemicals. The buyer should follow the given recommendations, and in unclear cases he should ask the seller for advice.
Repair kitThe use of products having a coated surface, such as Exclusive, Prestige, Aqua King, Aqua Star, situations can arise that require repair. Carefully read the specific instructions included with the repair kit before any repair is made. In case of doubt, please contact the seller. Instructions are also available here!
Warranty actions and costsNo costs are incurred for work or parts covered by the warranty. Eventual repairs can either be made on site or at the deliverer's. It is the buyer's responsibility to make sure that the product is reachable for a service engineer. If the hot tub is built into for instance, a deck, the construction shall be made so that there is always free access around the whole hot tub in order to ensure access for service. Alternatively the bath should be raised to ensure access. External panelling and any insulation must be removable without problems. Time used for demounting and remounting of the deck, for example, is debited according to a separate rate. If it is a question of measures that do not require specialist skills, it can be fixed through "telephone support" or in another similar way. The buyer must accept such a way of working, since it is based on the seller's experience of repairs. If the seller requires information, for example pictures, to make it easier to analyse a situation, then the buyer should provide this.
The seller's responsibility is limited to delivery of new goods, repair or certain refund of the purchase-sum according to the seller's choice. The seller cannot be held responsible for direct or indirect damage, secondary damage or loss for the buyer.